Shipping policy

Where do you ship?

I ship to the United States and internationally to countries that are not on the USPS suspension list. Please check this list for affected countries.

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What is your policy on VAT charges (EU)?

EU customers are responsible for paying any import VAT fees associated with your order, which you must pay through your local delivery service. VAT charges are separate from my shop's international shipping charges. Orders cannot be refunded if you fail to pay import fees.

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Do you offer tracking?

All orders have tracking. Although tracking is a bit pricey through USPS/postal services, it offers a little extra peace of mind.

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When will my order arrive?

I will ship your order from its origin within 3-7 business days (often sooner!). Postal services around the world have varying processing times, so I cannot guarantee the exact date your order will arrive in your mailbox. Please allow at least 1 week for US domestic mail and 4-8 weeks for international mail.

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I think my order got lost in transit. Can I get a refund?

Unfortunately, I cannot offer refunds on lost pieces. Once your order is shipped from its origin, it is in the hands of the postal service, and you will need to contact your local postal office to handle their error. Although tracking is a bit pricey, we opt in for tracking since it offers a little extra peace of mind, as well as a number to give to the postal services.

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I entered the wrong mailing address! What can I do?

If you notice your mistake quickly, then you most likely can resolve it by contacting me immediately at yeppennydoodles@gmail.com with your order details. If your order has already been shipped out, then I recommend you work with your local postal services. I cannot offer any refunds for customer input error, so please carefully verify this information as you submit your order.